Corporate Performance Management: ARIS in Practice by August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas

By August-Wilhelm Scheer, Wolfram Jost, Helge Heß, Andreas Kronz

Corporate functionality administration (CPM) is a basic approach which examines the connection among company functionality and method optimization. tips on how to effectively introduce CPM in perform is demonstrated through undertaking stories from E.ON, British Telecom, credits Suisse and Vodafone between others. The equipment and instruments provided the following warrantly a continuing and automatic tracking of the company functionality and allow enterprise strategy Excellence to be completely validated within the company by company-internal and company-external benchmarking. The articles during this e-book specialize in using the ARIS Controlling Platform constructed by way of IDS Scheer.

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E. the time is plotted along the X axis of the diagram (in freely definable increments). With this display, the trend of the key performance indicator over a period of time can be reviewed, and noteworthy time intervals can be pinpointed (see Fig. 6). 54 M. von den Driesch, T. Blickle Fig. 6: Trend analysis All key performance indicators depending on various dimensions can be visualized in the same way. Noteworthy deviations of the key performance indicators for specific dimension values can also be identified.

G. g. for quantities, costs). 52 M. von den Driesch, T. Blickle The aggregated key performance indicator values often need to be calculated in terms of new key performance indicators. In the example of the rate of returned goods, the ratio of goods returned to the total number of purchasing operations is calculated. Returns are often separate business processes. e. two aggregated key performance indicator values are calculated against each other. This subsequent reconciliation is enabled by ARIS PPM via "user-defined" key performance indicators, which the user can define directly in the user interface and which are then immediately available for use.

Besides the changes to the KPI system due to new targets set by Management, the KPI Managers determine the effects of the system changes on the key performance indicator system. Since system changes may be either IT or process changes, they must be integrated in the corrsponding requirements or change processes (this is a required input from the respective change manager). 3 43 Process Managers As part of KPI Management, Process Management has the task of confirming the respective KPIs for the processes in consultation with Corporate Management.

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